Once again recognized for superior customer service by American Business Awards®
MINNEAPOLIS–Qumu, the leading provider of best-in-class video technology for the enterprise, has been named the 2022 Silver Stevie® Award winner as Customer Service Department of the Year in North America. This year marks the fourth consecutive Stevie Award for the Qumu Customer Success team. The Stevie Award is a highly competitive and internationally-recognized honor. Past winners have included Google, Optum Health, Zappos.com, Wyndham Resorts and Aflac.
In addition to direct feedback from 25 Qumu customers including nearly 20 from the Global 2000, the Qumu Customer Success team was evaluated on metrics related to Ticket Reply Times, Total Handling Times, One-Touch Resolutions, Overall Customer Satisfaction, Customer Retention, and Willingness to Recommend. Information for the award submission was collected from Qumu customers and internal Qumu ticketing systems, as well as from independent analysts who cover the Enterprise Video space.
“Despite the toughest business conditions in memory over the past few years, the Qumu Customer Support team continues to demonstrate our commitment to our vision, mission and values…and to our customers. This award would not be possible without the strong partnership of so many of Qumu’s excellent customers. Those customer’s service improvement suggestions and ideas are something we act upon with lightning speed time and time again. And just as our corporate values state, we take pride in putting a laser focus on customer satisfaction and success,” said Scott Gilbert, VP, Global Support.
More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide on eight specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services, solution providers, and organizations’ and individuals’ response to the COVID-19 pandemic. New categories this year honor excellence in thought leadership in customer service and sales.
“The nominations we received for the 2022 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations during the COVID-19 pandemic,” said Stevie Awards president Maggie Gallagher Miller. “The judges have recognized and rewarded their achievements, and we join them in applauding this year’s winners for their continued success. We look forward to recognizing them on June 13.”
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at https://stevieawards.com/aba/2022-stevie-award-winners.
In acceptance of the 2022 Stevie Award for Customer Service, the Qumu Customer Success Team will be honored at an awards banquet on Monday, June 13 this year at the Marriott Marquis Hotel in New York. Anyone interested in learning more about Qumu may visit the Qumu website at www.qumu.com, or request more information online at www.qumu.com/contact-us/.
About Qumu Corporation
Qumu (Nasdaq: QUMU) is the leading provider of best-in-class tools to create, manage, secure, distribute and measure the success of live and on-demand video for the enterprise. Backed by the most trusted and experienced team in the industry, the Qumu platform enables global organizations to drive employee engagement, increase access to video, and modernize the workplace by providing a more efficient and effective way to share knowledge.
About the Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.