Enterprise video leader takes top prize in 17th Annual American Business Awards® for customer service in the Computer Services category
Minneapolis, May 7th, 2019 – Qumu, the leading provider of best-in-class video technology for the enterprise, has been named the 2019 Gold Stevie® Award winner as Customer Service Department of the Year in the Computer Services category. This year marks not only the first Stevie for the Qumu Customer Success team, but also its first nomination for the highly competitive and internationally-recognized honor. Past winners have included Google, Optum Health, Zappos.com, Wyndham Resorts and Aflac.
“Companies work with Qumu because we solve tough problems with video in the enterprise, and we couldn’t be more proud of our Customer Success team,” said Vern Hanzlik, President and CEO of Qumu. “We maintain the most diverse, sophisticated and quality-driven customer base in the entire Enterprise Video industry, and there is no team in this space more deserving of Department of the Year than ours.”
In addition to direct feedback from key Global 2000 customers, the Qumu Customer Success team was evaluated on metrics related to Ticket Reply Times, Total Handling Times, One-Touch Resolutions, Overall Customer Satisfaction, Customer Retention, and Willingness to Recommend. Information for the award submission was collected from Qumu customers and internal Qumu ticketing systems, as well as from independent analysts who cover the Enterprise Video space.
More than 200 professionals worldwide participated in the judging process to select the 2019 Stevie Award winners. This year’s judging panel in the Customer Service and Support category included industry veterans from Wells Fargo, Cisco, DHL, Dell, Comcast, JB Hunt, RedHat and Squarespace, and their job was not an easy one. “The nominations submitted to The 2019 American Business Awards were outstanding,” noted Michael Gallagher, President and Founder of the Stevie Awards. “They illustrate the continued vibrancy of innovation and high level of achievement across the American economic landscape.”
In acceptance of the 2019 Stevie Award for Customer Service Department of the Year, the Qumu Customer Success Team will be honored in a ceremony at the Marriott Marquis Hotel in New York City, on June 11th of this year. Anyone interested in learning more about Qumu may visit the Qumu website, or request more information online via our Contact Us page. Details about The American Business Awards and the list of 2019 Stevie winners are available on the Stevie Award website.
About Qumu Corporation
Qumu (Nasdaq: QUMU) is the leading provider of a best-in-class platform to create, manage, secure, distribute and measure the success of live and on demand video for the intelligent enterprise. Backed by the most trusted and experienced team in the industry, the Qumu platform enables global organizations to drive employee engagement, increase access to video, and modernize the workplace by providing a more efficient and effective way to share knowledge.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.
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