Skip Accessibility Statement

QUMU Corporation Accessibility Statement
Qumu Corporation and its group of companies (“Qumu”) is committed to providing an accessible website experience for all of our U.S. customers and consumers, regardless of disability.

Reasonable Accommodations
Individuals who need a reasonable accommodation to access information and materials on Qumu’s website should send an email to Legal@qumu.com or call us at 612-638-9100 to provide information about the nature of the requested accommodation.  Requesters should include contact information such as an email address or telephone number at which they can be reached.  Depending on the nature of the request, Qumu may need sufficient advance notice to provide a reasonable accommodation.

Technical Assistance
In the event that a user with a disability experiences accessibility issues with our website or other digital platform, please contact us by sending an email to Legal@qumu.com or calling us at 612-638-9100 In your communication to us, please specify the nature of the accessibility difficulty, including the web address that may have presented an accessibility challenge.

Feedback
We are always working to ensure that our services are accessible to all customers and consumers, including individuals with disabilities.  If you have an idea or question about accessibility support services at Qumu, please contact us by email at Legal@qumu.com or by phone at 612-638-9100.

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Customer and Technical Support

Our award-winning Customer and Technical Support Team is not only a critical part of Qumu’s operation, but the face of the company for most clients—providing 24/7 technical support services to Qumu customers around the globe.

What We Do

The Qumu Customer and Technical Support Team assists customers with post-implementation issue diagnosis and resolution, acting as a valued partner to every client. Services include troubleshooting, issue replication, root cause analysis, issue closure, community management and basic non-technical customer care—via email, telephone or online.

Who We Are

The Qumu Customer and Technical Support Team are experienced and certified video streaming experts, averaging more than 10 years of overall work experience—with an average of 5 years in Technical Support and 2 years in Engineering and Development. Team members have hands-on experience with a variety of technologies including J2EE, Applications Servers (Jboss), Core Java (JDK), Authentication Technologies (LDAP), Databases (SQL, Oracle), Web Servers (IIS7), Windows Server and Linux.

99%

Customer Satisfaction

>40%

One-Touch Resolution

Under 5 minutes

First Ticket Reply Time

Silver Stevie at American Business Awards.

Customer Service Department of the Year

2021
Qumu Customer Success Team Earns Silver Stevie® at the 19th Annual American Business Awards®

Excellent customer support. I receive quick responses to my questions and the issue was solved quickly and effectively.

Pfizer

Love working with you guys! Thank you for your patience with me as I discover what’s possible.

Corning

Thank you for helping us on a Sunday evening!!! Great support and communication. Thanks again!

Praxair

Global Support Community

Our community-based user portal called Qumunity offers all of the latest news, product updates, fixes, patches and self directed learning courses our customers need—as well as an open support forum and support ticket submission system.

In addition to Qumunity, Qumu offers multiple Support Centers located across the globe, in support of its 24×7 customer support promise.

Support Levels and Options

The highly trained support experts at Qumu are ready to answer your questions, provide advanced troubleshooting, and share best practices to help your organization maximize the ROI of its Qumu Video Engagement Platform. Technical support can be delivered in a variety of ways depending on the support level chosen and the issue priority, as noted in the table below.

Deployment TypeSupport LevelStandard Support Hours (M – F)Priority Issue Support Hours
On Premise Deployment SupportGold6:00 AM – 5:00 PM PST24/7
Silver6:00 AM – 5:00 PM PST24/5
Bronze6:00 AM – 5:00 PM PST6:00 AM - 5:00 PM PST
Monday – Friday
Cloud and Cloud Hybrid Deployment SupportEnterprise9:00 AM – 5:00 PM
Local Time
1 Hour Response
(24/7)
Professional9:00 AM – 5:00 PM
Local Time
1 Hour Response
(24/7)

Start your Journey

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